REFUND AND RETURNS POLICY Thank you for choosing www.mirrorgalleria.com (hereinafter referred to as the “Website”) for shopping. We are committed to providing high-quality mirror products and hope that you are satisfied with your purchase. If you are not completely satisfied with your purchase, our refund policy will protect you. Please read the following terms carefully to understand our refund process and requirements.
Refund Request ● If you are not satisfied with the product you purchased or want to apply for a refund, please make a refund request within 14 days of receiving the product. ● Refund requests can be made through the customer service email: shoptastic@mirrorgalleria.com.
Refund Conditions To ensure that you can successfully obtain a refund, please follow the following conditions: ● The product must be in unused and undamaged condition, and retain the original packaging and tags. ● Refund requests should be accompanied by proof of purchase (such as order confirmation email or receipt). ● Special customized or personalized products are not subject to the refund policy unless the product is defective or damaged.
Refund Process Once you submit a refund request, we will process it according to the following process:
Confirmation of Request: We will review your refund request after receiving it and contact you to confirm within 24 hours.
Product Return: If the refund request is approved, please send the product to our designated return address. The return shipping cost is borne by the buyer unless the return is due to product defects or wrong orders.
Refund Processing: After receiving the returned product, we will process the refund within 7-10 business days and refund the amount to your payment method. Please note that the refund may vary depending on the processing time of your bank or payment platform.
Exchange Policy If you wish to exchange the product, please apply for a refund according to the refund process and then place a new order to purchase the required product. We do not support direct exchanges.
Non-compliant Requests If your refund request does not meet the above conditions, we will not be able to process the refund. We will notify you and provide relevant feedback. Thank you for choosing www.mirrorgalleria.com, we look forward to providing you with excellent products and services!
