FREQUENTLY ASKED QUESTIONS Welcome to www.mirrorgalleria.com! To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you have other questions, please feel free to contact us.
How do I place an order? You can browse the products on our official website, add the mirror you want to buy to the shopping cart, and then follow the prompts to complete the checkout process. Please make sure to fill in the accurate delivery address and contact information.
What are the payment methods? We support a variety of payment methods, including credit cards, debit cards, PayPal and other major payment platforms. At checkout, you can choose the payment method that suits you best.
How long does it take to process an order? Once we receive your order, it will usually be processed within 1-3 business days. Once processed, we will send you an order confirmation and shipping notice via email.
How do I check the status of my order? You can log in to your account and check your order status in “Order History”. You can also check it through the link in the order confirmation email you received.
Can the product be returned or exchanged? We offer a 14-day refund policy. If you are not satisfied with the product you purchased, please contact us within 14 days after receiving the product to request a refund. Please ensure that the product is unused and in its original packaging. Special customized or personalized products are not eligible for the refund policy.
What should I do if the product is damaged? If you find damage in the product you received, please contact us within 48 hours after receiving it and attach photos of the damaged product. We will provide you with a solution, including refund or replacement.
How is the shipping cost calculated? The shipping cost will be calculated based on your shipping address and the weight of your order. You will see the details of the shipping cost during checkout.
Do you have a warranty for your products? All products have a one-year limited warranty covering manufacturing defects and material problems. Please save your order confirmation email as a warranty proof and contact our customer service team to request warranty service.
